Frequently Asked Questions
- Buy Sunrider® products directly from Sunrider and enjoy online shopping access 24/7 at Retail Price.
- Enjoy a 5% discount off Retail Prices on every purchase
- Enjoy a 10% discount when purchase minimum S$280 in a single receipt.
- Earn free promotional items and other benefits throughout the year of enrollment
- As a Preferred Customer, you can keep your account active by accumulating purchase of minimum S$200 annually, otherwise pay a renewal fee of S$30.
A Sunrider IBO is someone who wants to build a Sunrider business and participate in Sunrider’s Infinity Compensation Plan and automatically enjoy the15% discount off of Retail Prices.
To become a Sunrider IBO, you must:
- Join online
- Purchase a Starter Kit or Pack starting from S$45 (inclusive of applicable tax).
To become a Sunrider IBO, you must:
- Click the “Join Us” link follow the instructions
- Purchase a Starter Kit or Pack starting from S$45 (inclusive of applicable tax)
You may purchase Sunrider® products directly by phone, mail, and from Sunrider's website.
To place an order, call the Business Service Department at (65) 6754-2511 or 6226-6754, Monday through Friday, between 10:00 am and 5:00 pm, Singapore Time.
You may visit the following Sunrider Singapore office/retail store for product ordering/collection:
You can purchase from our website and choose regular or express shopping. You may only purchase products from the country you reside and are registered in.
Yes! If you can eat normal meals, you also can consume Sunrider® products.* Many herbal products on the market are ineffective and some may even be dangerous. However, Sunrider's products are safe, superior, and effective because of very important differences, such as:
- Formulation and Owners' Expertise:
Experts in herbal nutrition and medicine, Drs. Tei-Fu and Oi-Lin Chen personally formulate Sunrider's exclusive products. Sunrider uses only the finest herbs that have been proven to be safe and effective for centuries of use in traditional Chinese herbal medicine. This is why Sunrider does not manufacture unhealthy or "fad" products.
- Thorough Research:
Sunrider's formulations are the result of thorough research in our state-of-the-art labs. This ensures the safety and efficacy of each product.
- Extraction and Concentration:
Rather than simply grinding the herbs and packaging them, Sunrider maximizes the effectiveness of the herbs and retains essential elements and ingredients through its trade-secret extraction and concentration process.
- Quality Control & Self-Manufacturing:
Sunrider guarantees stringent quality control and the safety of its products by manufacturing them its own state-of-the-art facilities. Other companies often use subcontractors and cannot supervise the quality-control procedures used to manufacture their products.
Once you try our products, you'll discover that Sunrider® herbal foods and dietary supplements are simply the best for your body.
* If you are under a doctor's supervision, please consult your doctor before beginning a new food program.
The materials contained on this website are for informational purposes only. The information should not be considered legal advice and is not intended to create an attorney-client relationship. This website contains general information and is not a substitute for legal advice from a qualified attorney licensed in the appropriate jurisdiction.
Occasionally Sunrider IBOs ask why some of our labels and marketing literature contain warnings such as those found on our SPF products. They feel that because our products are safe there is no need for warnings and are worried that warnings might even hurt sales. While it is true that our products are safe and manufactured according to our strict quality control standards, federal and/or state law sometimes requires certain products sold in the U.S. to carry very specific warning statements.
For instance, all products that contain a sun protection factor (SPF) are considered to be over-the-counter drugs (OTCs) by the FDA and are required to carry a warning on the label that includes a statement that the product is for external use only, should be kept out of the reach of children, and to discontinue use of the product if irritation or a rash appears. Therefore, because products such as Oi-Lin® Natural Emulsion contain an SPF of 30, Sunrider complies with the law by carrying the required warning on the label.
Even some dietary supplements require a warning if certain ingredients are in the product. California state law requires a very specific statement regarding the possible laxative effect of Cassia tora even if there has never been a complaint about a particular product containing this botanical. Therefore, because Cassia tora is one of the ingredients in Sunrider's SportCaps® dietary supplement, the required warning appears on the label and has since 1998 without a negative effect on sales.
Sunrider strives to make the very best products in compliance with all state and federal laws. Therefore, any warnings appearing on our product labels or in our literature should be viewed with confidence because it demonstrates Sunrider's concern for the safety and well-being of our IBOs.
Return of Products:
Prior to the return of any products, please contact the Business Service Department to inform them of the return, request their assistance in processing the return, and request a Return Merchandise Authorization (RMA) number to assist in processing the items as a valid return.
To process a return, the IBO, customer, or Preferred Customer’s name and address should be printed clearly on the return carton. The return carton must include the following items:
- A completed product return form;
- All products and containers in question;
- A copy of the invoice or the invoice number; and
- The RMA number.
If the returned products were purchased by a consumer who is not an IBO, the return carton must also include the following items:
- A signed receipt with the name, address, and daytime telephone number of both the purchaser and selling IBO; and
- The purchaser’s signed statement indicating their reason(s) for returning the product.
If an IBO, customer, or Preferred Customer fails to comply with the requirements stated herein, or if an IBO fails to honor a legitimate refund request by a customer within the 7-day cooling-off period, Sunrider will deduct a 10% processing fee from the reimbursement to that IBO, customer, or Preferred Customer.
Sunrider will reimburse postage on qualified returns as long as returns include a copy of the postal receipt. Sunrider literature, marketing materials, and promotional items are not refundable.
7-Day Cooling-off Period
The purchaser has seven (7) calendar days (excluding Saturdays, Sundays and all public holidays) from the date of contract (order) to return the products. If the purchaser bought the products from an IBO, the purchaser must return the unused portion of the products to the selling IBO within 7 days of purchase. Failure to comply with the 7-day requirement will result in denial of the claim. The selling IBO will take full responsibility for processing the return and refunding the purchase price.
IBOs who issue a refund to a purchaser after the 7-day Return period and then return the products to Sunrider after the 60-day original purchase period described below will not be entitled to any refund, reimbursement, or replacement from Sunrider.
Damaged/Defective Product Return Policy
Damaged or defective products must be returned within 14 days of receipt. Failure to comply with the 14-day requirement will result in denial of the claim. When returning damaged or defective products to Sunrider, the customer, Preferred Customer, or IBO making the return must include the Shipping Discrepancy or Damage Claim Form, packing materials, copies of shipping documents, and a copy of the invoice. The person making the return may request either replacement of the same products or a product credit.
60-Day Return Policy
Customers, Preferred Customers, and IBOs must submit product returns for non-damaged and unopened products within 60 days of original purchase from Sunrider for reasons other than damaged or defective products. Sunrider is under no obligation to process a return or provide a refund for any product returned after this 60-day period.
Sunrider will reimburse the Customers, Preferred Customers, and IBOs for the purchase price of the products minus any applicable processing and research fees.
Any bonuses paid to IBOs based on the original purchase of returned products will be deducted from the reimbursed amount. Sunrider has sole discretion to subject IBOs to monetary, CV, and QC deductions on returned products. Upline IBOs may be subject to monetary, CV, and QV deductions based on bonuses previously paid by Sunrider on the returned purchases.
Extra Product Returns:
In the event that Sunrider inadvertently ships products that were not included in a product order, customer, Preferred Customers, and IBOs who choose to keep the extra products must provide full payment for the extra products to Sunrider. Those who choose not to keep the extra products should return them as soon as possible to Sunrider with a completed Shipping Discrepancy or Damage Claim Form and a copy of the invoice.
Although our products are GMO-free and chemical- and pesticide-free, our exclusive formulas are proprietary in how they are made (cannot be copied), and as you can understand, we wish to protect our trade secrets that Dr. Chen has worked so hard to develop. Unfortunately, the USDA requires that all companies (seeking organic certification) provide the USDA with not only a complete list of ingredients, but they also require that all of their respective “trade secret formula” information be disclosed to them as well, which can eventually be made public. Revealing such information is unappealing to many companies who sell more than single food/herb items, which is why it is common to find organic options for such basic products such as ketchup and mustard, yet not so common when it comes to combination herbal formulations. Because Dr. Chen highly values the exclusivity of our amazing Sunrider® products, we are thus not seeking organic certification at this time.
We certainly realize that gluten in food is a very serious concern for a growing number of people today. And although gluten is naturally occurring in some grains such as wheat, oats, and barley, you'll be glad to know that relatively few Sunrider® foods contain any grains (a few products that do contain wheat, barley or oats are: SunFit® Protein Plus, SunBars, VitaShake® Strawberry, Energy Plus®, and Metabalance 44®). However, some of our products that do not contain any such grains are: Fortune Delight®, Calli®, NuPlus®, VitaShake® Cocoa, and SunTrim® Shake. Generally, we do not test for gluten in Sunrider® products. However, any product that contains one or more grains, will have the information clearly printed in the ingredients on the "Supplement Facts" panel of the label on the product packaging (box, bottle, etc), and such products should be avoided by those with celiac disease or gluten intolerance.
Yes, we proudly display the halal-certified logo on our packaging. To view a complete listing of our halal-certified products, please visit the Halal Product Directory on the IFANCA website and find Sunrider International
Sunrider understands that kosher-certified products are important to many of its IBOs and consumers. Therefore, many of the products manufactured by Sunrider Manufacturing, L.P. are certified kosher by Star-K, one of the most respected kosher-certification agencies in the world. Sunrider® products that are certified by Star-K are also certified by the Chief Rabbinate of Israel, which is the supreme Jewish religious governing body in the state of Israel, controlling many aspects of life, including kosher certification.
Sunrider® Products Certified by Star-K:
Star-K Certification documents, which include complete listings of kosher-certified Sunrider® products, can be viewed here.
Kosher Criteria & Sunrider Quality:
The barometer of Kosher and non-Kosher depends primarily on two variables: the source of the ingredients and the status of the production equipment. Kosher certification, which is the guarantee that the food meets kosher requirements, revolves around these two criteria. Sunrider self-manufactures its products in state-of-the-art facilities, with the highest quality control and carefully formulates all of its products. These factors contribute to achieving kosher certification and to the uncompromised quality of all Sunrider® products.
Questions or Comments about Kosher Certification:
If you have any questions or comments about kosher certification, please view the Star-K contact list here.
We are pleased to help you. If you require additional assistance, please contact our Business Service Department below or use our "contact us" form.
Business Service Department
(65) 6754-2511 or 6226-6754 10:00 AM to 5:00 PM SIngapore Time
Sunrider Singapore LLC
18 Woodlands Link,